What Member Insights Reveal About Waste in Payment Design
Real value is lived before it is measured.
Waste is experienced before it is accounted for.
Don’t Miss the Aligning Dollars through Dialogue Summit at Putting Care at the Center Conference
Join us on October 14, 2025 for The ACT Framework Implementation Workshop at the Putting Care at the Center Conference.
Join us for The ACT Framework Implementation Workshop: Establishing Meaningful Partnerships
Join us on October 14, 2025 for The ACT Framework Implementation Workshop at the Putting Care at the Center Conference.
Get in the water: Authentic community engagement programs meet community members where they are.
There are incredible demonstrations of community engagement happening in health systems around the country, but it takes making mistakes — and learning from them — to get there. Sometimes a well-intended patient focus-group fails to achieve impactful and meaningful engagement, and we have to look internally and say, what do we learn from this? Are we engaging authentically?
INSPIRE Report: A Roadmap to Authentic Community Engagement
INSPIRE (Initiating National Strategies for Partnership, Inclusion, and Real Engagement) is a collaborative and coordinated team of organizations and people with lived experience committed to advancing the practice of authentic community engagement in the U.S. healthcare system.
PFCCpartners Knowledge Cafe Report
People with Lived-Experiences (PWLE) have essential perspectives on how to successfully screen for and address social drivers of health in the health system. Discover what expressed challenges and knowledge is gleaned from our person-centered, multi-stakeholder collaboration events.
Meet PFCCpartners’ NEW TEAM MEMBER!
It is with great excitement that we introduce Brittany Jackson as the newest addition to the PFCCpartners family, stepping into the vital role of Community Connection Coordinator. With a wealth of experience and a passion for community engagement, Brittany brings a delightful energy to our team.
Ready, Set, Go!
Ready, Set, Go! was co-designed by hospital staff and Patient Family Partners in partnership with HQIC to address and connect the critical processes that take place between admission planning, bedside rounding, and discharge planning in an effort to reduce hospital readmissions.
Are we speaking the same language?
Shared language is an essential element of meaningful community engagement.
LEARN ABOUT THE INSPIRE PROJECT
We are seeking to gain better understanding about how community engagement is currently impacting different elements of the health care system. We would like to hear from ANYONE WORKING IN A HEALTHCARE ORGANIZATION!
NEW TOOL! Milestone Moments Template
Celebrating successes are important in patient/family engagement (PFE), as in any long journey! Even small milestones deserve celebration. Use this new template to capture your PFE milestones!
NEW TOOL! Readmissions Interview Guidelines
Short conversations with your patients and family caregivers unlock the core factors that are contributing to hospital readmissions. Their valuable insights can validate or challenge assumptions based on aggregated readmissions data. Anyone on your team can use this guide to feel confident organizing and facilitating a readmissions interview.
A Patient-Centered Complex Care Research Agenda
I am proud to announce PFCCpartners was recently a project partner on the development of the Patient-Centered Complex Care Research Agenda.
PFCCpartners Readiness Tool (editable PDF)
This tool is built on the successes and failures of hundreds of teams who have already begun engaging patient and family caregiver voices. Get ready to engage now – and bring this essential voice into your efforts to improve.